Top 10 Customer Service Trends for 2012 | Business 2 Community ...

How To Engage Journalists Through Social Media - Report + #Infographic 2012/03/28

Deeny's deck: Applying Value Sensitive Design Principles to User Engagement #cex #ux #cem 2012/03/28

Presentation given by Katey Deeny 3/25/12 at IA Summit 12 in New Orleans, Louisiana.See it on Scoop.it, via Designing design thinking driven operations

It?s All About Relationships 2012/03/28

I?ve been reflecting on the history of marketing and my continuing struggle with the phrase Return On Investment (ROI) as it pertains to marketing. The world of marketing has changed.See it on Scoop.it, via Designing design thinking driven operations

Only One Quarter Of American Consumers Are Brand Loyal 2012/03/28

Marketers in the US need to take note of the fact that more and more consumers are becoming less and less brand loyal.See it on Scoop.it, via Designing design thinking driven operations

Forrester says improved customer experience scores can generate millions in ... - BtoB Magazine 2012/03/28

Forrester says improved customer experience scores can generate millions in ...BtoB MagazineCompanies that improve their customer experience scores can gain millions of dollars in additional revenue, according to a report by Forrester Research.See it on Scoop.it, via Designing design thinking driven operations

Your Career Needs to Be Horizontal 2012/03/28

Get More Tweets: 5 UX Tips for Boosting Your Site's Virality 2012/03/27

The Power of Customer Delight 2012/03/27

Great column about customer delight - check out this guy's other blog artickles too!See it on Scoop.it, via Designing design thinking driven operations

What?s Your Perception Strategy? 2012/03/27

Stephen Anderson: If we focus too much on content, we ignore what we know about how our associative brain comes to makes sense new information.See it on Scoop.it, via Designing design thinking driven operations

Service Design Toolbox from Berlin Service Design Drinks 032012 2012/03/27

A collectively built toolbox of service design-related methods, tools and tricks ? gathered during Service Design Drinks in Berlin on March 21 by all participants.See it on Scoop.it, via Designing design thinking driven operations

Is Customer Feedback Just a Middle Management Initiative? 2012/03/27

When the President Leans on Customer Feedback The executive leading the turnaround of Seattle's Best Coffee (a Star (#Article - Is Customer Feedback Just a Middle Management Initiative?See it on Scoop.it, via Designing design thinking driven operations

The British Design Innovation - Design the New Business 2012/03/27

Latest BDI News: read about Design the New Business, a documentary on how Industrial Design shapes business thinking: http://t.co/VhCo3cLL...See it on Scoop.it, via Designing design thinking driven operations

Top 10 Customer Service Trends for 2012 | Business 2 Community 2012/03/27

3 Rules For Building A Collaborative Consumption Business 2012/03/27

Five years ago, I was sitting in a college lecture when I heard a frustrating stat: 80% of seats in cars are unoccupied during travel. Even today, the U.S. sees 2.3 billion long-distance car trips a year running at only 20% efficiency.See it on Scoop.it, via Designing design thinking driven operations

The Dying Art Of Design | Smashing Magazine 2012/03/27

Progress is good, but we need to make sure that we're progressing in the right direction. Our fundamental skills and the craft of design have started to take a back seat. Using the right tools and techniques is certainly an important part of design.See it on Scoop.it, via Designing design thinking driven operations

ENHANCING THE CUSTOMER?EXPERIENCE 2012/03/27

In looking at enhancing our customer experience we never have to lose sight of the fact that the customer is King. In today?s very competitive market place it?s those businesses that put themse...See it on Scoop.it, via Designing design thinking driven operations

Telework Growth Spurt Drives Feds' Hunger for Mobile Tech 2012/03/27

The market for mobile information technology will grow sharply in the next few years as employers increasingly embrace both "at home" telework solutions and the use of other remote access capabilities, including smartphones and tablets.See it on Scoop.it, via Designing design thinking driven operations

What's Klout all about? Have you got Kred? The low-down on digital influence 2012/03/26

Digital Influence is one of the hottest trends in social media, yet is largely misunderstood. Brian Solis' report for the Altimeter group drills into it to help you understand what's important . . .See it on Scoop.it, via Designing design thinking driven operations

Information Architecture Heuristics:A Checklist for Critique | | The Understanding GroupThe Understanding Group 2012/03/26

See it on Scoop.it, via Designing design thinking driven operations

Five things I've learned: Operating in a new customer landscape - CIO Magazine 2012/03/26

Five things I've learned: Operating in a new customer landscapeCIO MagazineIn recent years, I've seen a shift away from system-driven customer interaction to an increased focus on the customer experience.See it on Scoop.it, via Designing design thinking driven operations

Source: http://serve4impact.com/2012/03/27/top-10-customer-service-trends-for-2012-business-2-community/

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